Shopping Guide

How to Purchase

ご利用案内

01Ordering Work

• Free shipping on orders over JPY 100,000.
• Works listed online are also sold in store, please understand that earlier orders will be given priority.
• We endeavor to restock our inventory as quickly as possible, but please understand that delays may occur due to certain factors, such as holidays and the availability of contacts.
• Once we have confirmed our inventory, we will send you an order confirmation E-mail.

02Order Payment

• ・Bank Transfer
• ・PayPal
• ・Installment Payment（TENPYODO）

03Work Shipping

• Once payment has been confirmed, work is entrusted to EMS for delivery.
• Once the work has been shipped, we will send you an invoice number.
• The customer is responsible for any customs duties incurred at the time of entry into the country.

Payment Methods

お支払い方法

Notation based on
the Specified Commercial Transaction Act

特定商取引法に基づく表記

Business Name

TENPYODO

Representative Manager

Takashi Imabayashi

Antique Dealer License Number

Fukuoka Pref. Public Safety Committee 902051710021
Specified International Type Business Operator Registration Number 00752

Qualified Invoice Issuer

Registration Number T5810781617370

Address

10-12 Shimokawabatamachi, Hakata-ku, Fukuoka-shi, Fukuoka, JAPAN812-0027

Tel / Fax

+81-92-710-6657

E-mail

info@tenpyodo.com

Business Hours

11：00 ～ 19：00（Irregularly Closed）

Payment Methods

• Bank Transfer
  * Please bear the transfer fee.
• PayPal
• Installment Payment（TENPYODO）

Split Payment Terms

*We cannot change or cancel the target work.

*If payment is delayed for more than Two months without consent, the contract may be cancelled.

*In case of cancellation due to customer’s convenience, a penalty（10% of the work price）and a handling fee will be charged.

Payment Deadline

Within one week from order

Warranty of Works

• We guarantee the authenticity of the age, description, and provenance of the work as described.
  If a legal appraiser determines that the product is not authentic, you may return the work for a refund（price + shipping + appraisal fee）regardless of the time period.
  （This does not apply if the product is judged to be unauthentic by a person who is not a legal appraiser.）
• In the event that the actual work does not meet your expectations due to the difference between the impression based on the work photo on the website and the actual work.
  You may return it within one week from the date of arrival.
  The customer is responsible for outbound shipping and handling（credit card processing fee, shipping insurance, etc.）and return shipping.
  Please refrain from returning tea utensils and other works that are intended for temporary use.
• Please note that all works are subject to strict inspection by our staff.
  In the unlikely event that there is a scratch or repair that we have not declared, we will accept the return.
  The majority of our antique pieces have been in use for over hundreds of years, so it is rare to find pieces that are unused like modern ceramics.
  The condition of the works will be described in as much detail as possible, but please understand that unused works are rare.
• We take great care in working with shipping companies to ensure that there are no mishaps in the delivery of our works.
  Please contact us immediately if you find any damage due to shipping.
  Please be sure to check the contents upon arrival, as the warranty will no longer apply after a certain period of time.
• We will not be able to accept returns in the following cases.
  * Damaged work（excluding those damaged by shipping）.
  * Work that are different from the purchased work.