TENPYODO

How to Purchase

ご利用案内

01Ordering Works
  • Our prices are sales tax included.
  • Shipping is free, regardless of the number of items ordered.
  • Works listed online are also sold in store. Please understand that earlier orders will be given priority.
  • We endeavor to restock our inventory as quickly as possible, but please understand that delays may occur due to certain factors, such as holidays and the availability of contacts.
  • Once we have confirmed our inventory, we will send you an order confirmation E-mail.
  • We take every precaution with the management & security of your personal details, and all correspondence will be kept strictly confidential.
02Order Payment
  • Bank Transfer
  • Credit Card
  • Installment Payment
03Item Shipping
  • Once payment has been confirmed, items are entrusted to EMS for delivery.
  • Once the item has been shipped, we will send you an invoice number.
  • Our store will cover shipping, insurance, and handling charges, however customers will have to cover any customs taxes incurred by the product entering the country.

Payment Methods

お支払い方法

Bank Transfer
  • THE BANK OF FUKUOKA,LTD.
    Unified Financial Institution Code : 0177
    Swift Code : FKBKJPJT
    Branch Name : Hakata Branch
    Branch Code : 200
    Account Number : 2246062
    Name : Takashi Imabayashi
    Address : 10-12 Shimokawabatamachi, Hakata-ku, Fukuoka-shi, Fukuoka, 812-0027, JAPAN
    Phone : +81-92-710-6657
Credit Card(Square)
  • Payment can also be handled online via the ‘Square’ service.
    This service accepts Visa, Mastercard, American Express, JCB, Diners Club, and Discover cards.
Installment Payment(TENPYODO)
  • Once we have received the deposit, customers can choose how many installments they wish to complete their payment in over the next year.
    Works will be shipped after payment is fully completed.

ExampleFor ¥300,000 paid in 3 installments
(Deposit)¥100,000(1st payment)¥100,000(2nd payment)¥100,000

Warranty

商品の保証

  • We guarantee the authenticity of the age, description, and provenance of the work as described.
    If a legal appraiser determines that the product is not authentic, you may return the work for a refund(price + shipping + appraisal fee)regardless of the time period.
    (This does not apply if the product is judged to be unauthentic by a person who is not a legal appraiser.)
  • In the event that the actual work does not meet your expectations due to the difference between the impression based on the work photo on the website and the actual work.
    You may return it within one week from the date of arrival.
    The customer is responsible for outbound shipping and handling(credit card processing fee, shipping insurance, etc.)and return shipping.
    Please refrain from returning tea utensils and other works that are intended for temporary use.
  • Please note that all works are subject to strict inspection by our staff.
    In the unlikely event that there is a scratch or repair that we have not declared, we will accept the return.
    The majority of our antique pieces have been in use for over hundreds of years, so it is rare to find pieces that are unused like modern ceramics.
    The condition of the works will be described in as much detail as possible, but please understand that unused works are rare.
  • We take great care in working with shipping companies to ensure that there are no mishaps in the delivery of our works.
    Please contact us immediately if you find any damage due to shipping.
    Please be sure to check the contents upon arrival, as the warranty will no longer apply after a certain period of time.
  • We will not be able to accept returns in the following cases.
    ・Damaged works(excluding those damaged by shipping).
    ・Works that are different from the purchased works.