Purchasing Information

Guest Information

ご利用案内

01Placing an Order

• For international shipments, shipping fees will be charged in addition to the price of the item. As the items listed on our website are also available at our physical gallery, all transactions are processed on a first‑come, first‑served basis. We make every effort to update our inventory promptly; however, there may be a slight delay before changes are reflected online. We kindly ask for your understanding. For orders placed through our website, an “Order Confirmation” email will be sent once the availability of the item has been secured. (Shipping fees will be communicated separately.)

02Payment

• – PayPal (Online Payment)
• – Bank Transfer
• – Gallery Payment (Cash / Major Credit Cards)

03Shipping of Artworks

• Once payment has been completed, the artwork will be shipped via Japan Post EMS (Express Mail Service). After dispatch, we will send you a notification email containing the tracking number. Please note that any customs duties incurred upon entry into your country will be the responsibility of the recipient.

Payment Methods

お支払い方法

Information Required under the Act on Specified Commercial Transactions

特定商取引法に基づく表記

Business Name

TENPYODO

Representative

Takashi Imabayashi

Antique Dealer License Number

Fukuoka Prefectural Public Safety Commission No. 902051710021
Registered Business Handling Internationally Protected Species, Registration No. 00752

Qualified Invoice Issuer (Japan’s Invoice System)

Registration No. T5810781617370

Address

10-12 Shimokawabata-machi, Hakata-ku, Fukuoka-shi, Fukuoka, 812-0027, JAPAN

Phone / Fax

+81-92-710-6657

E-mail

info@tenpyodo.com

Business Hours

11:00 – 19:00 (Irregular Holidays)

Payment Methods

• – PayPal (Online Payment)
• – Bank Transfer
• – Gallery Payment (Cash / Major Credit Cards)

Payment Deadline

Within one week from the date of your order (The contract becomes effective upon completion of your payment)

Regarding the Cancellation of Installment Payments

As a general rule, we are unable to accept mid‑term cancellations due to customer circumstances. However, if special circumstances are recognized, we will determine whether we can accommodate the request based on the following terms:

•  *A cancellation fee equivalent to 30% of the amount paid up to the time of cancellation will be charged.
•  *The remaining 70% of the paid amount, minus actual expenses such as credit card processing fees, will be refunded.
•  *If payment is overdue for more than two months without prior agreement, the contract may be terminated.

Artwork Guarantee

– We guarantee the authenticity of the period, provenance, and other historical details described for each artwork. Should an authorized public appraisal institution determine that an item is not authentic, we will accept its return regardless of the time elapsed and refund the purchase price, shipping costs, and appraisal fees. (Please note that personal opinions offered by collectors or connoisseurs do not fall under this guarantee.)

– If the impression you receive from the images on our website differs from the impression of the item when viewed in person, and the piece does not meet your expectations, we will accept returns within one week from the date of delivery. Please note that the outbound shipping fee and various handling charges (credit card processing fees, packing costs, shipping insurance, etc.), as well as the return shipping fee, are to be borne by the customer. In addition, returns for the purpose of temporary use—such as for tea gatherings—are not accepted. If any signs of use are detected, we regret that we will be unable to accept the return.

– Antique works have endured several centuries, and the majority were originally created for practical use. For this reason, it is rare for such pieces to remain in an “unused” condition, as is sometimes seen with contemporary ceramics. We strive to describe the condition of each item in as much detail as possible, and we kindly ask for your understanding in this regard.

– We work closely with our shipping partners and take the utmost care to ensure that all items are delivered without incident. If you discover any damage caused during transit, please contact us immediately. As coverage may become difficult to apply after a certain period, we kindly ask that you check the contents of your package promptly upon arrival.

– We are unable to accept returns in the following cases:

•  *Items that have been damaged through use by the customer (excluding damage incurred during shipping)
•  *Cases in which an item different from the one purchased is returned